“`
Refund & Returns Policy
At The Pelle Pelle Store, we want you to be satisfied with your purchase.
We accept eligible return requests within 14 days of delivery.
Please review the following policy before requesting a return or refund.
Eligible items may be returned within 14 days of delivery.
Return Eligibility
Items must be returned within 14 days of delivery and must be unworn, unused,
unwashed, and in their original condition. Original tags and packaging should
be included where applicable.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible
after delivery. Photos or other information may be requested to review the issue.
Wrong Item Received
If you receive an incorrect product, size, color, or item, please contact us
before returning it. We will review your order and provide return instructions.
Items Not Eligible
Items that have been worn, washed, altered, damaged after delivery, or returned
without the required original condition may not qualify for a refund or exchange.
14-Day Return Period
Return requests must be submitted within 14 days from the date your order
is delivered. Requests submitted after this period may not be accepted,
except where required by applicable law.
How to Request a Return
- Contact us within 14 days of delivery.
- Provide your order number and reason for the return.
- Include photos if the item is damaged, defective, or incorrect.
- Wait for our team to review your request and provide return instructions.
- Do not send the item back before receiving return instructions from us.
Refunds
Once an approved return has been received and inspected, the applicable refund
will be processed according to the circumstances of the order.
Where applicable, refunds are generally issued to the original payment method.
The time required for the refund to appear in your account may depend on your
payment provider or financial institution.
Return Shipping
Return shipping responsibility may depend on the reason for the return.
Please contact us before sending an item back so we can review your request
and provide the appropriate instructions.
Exchanges
If an exchange is available, the replacement will depend on product availability.
Please contact us within 14 days of delivery before returning an item.
Sale & Promotional Items
Return eligibility for sale, promotional, discounted, or clearance items may differ
from regular-priced products. Please contact us before returning a promotional item.
Important Information
A return request does not automatically guarantee approval. Each request is reviewed
based on the condition of the item, the reason for the return, and the applicable
terms of the order.
Please keep your order confirmation and shipping information until your return or
refund has been completely resolved.
Need Help With a Return?
For return, exchange, or refund questions, please contact us with your order number
and relevant details.