Shipping Policy

Acceptance of This Policy

By placing an order through The Pelle Pelle Store, you acknowledge that you have reviewed and agreed to the terms of this Shipping Policy. These terms apply to purchases made through our website.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully verified.

Orders placed on weekends or public holidays will begin processing on the next available business day. Processing may require additional time during holidays, promotions, or periods of high order volume.

Once an order has entered production or shipping, modifications or cancellations may no longer be possible.

Shipping Destinations

The Pelle Pelle Store ships to customers throughout the United States and to many international destinations.

Shipping availability can vary by destination. If shipping is unavailable for your location, you will be notified before completing your purchase.

Shipping Confirmation

Once your order has been shipped, you may receive a confirmation email containing available shipment information, such as:

• Order number
• Tracking number
• Shipping carrier
• Estimated delivery date, when available

Please allow up to 48 hours for newly issued tracking information to become active.

Order Tracking

Shipments are provided with tracking information when available. Customers can monitor shipment progress through the carrier’s tracking system.

Once a package has been handed over to the shipping carrier, delivery timing may be affected by the carrier’s operations.

Delivery Confirmation

A shipment may be considered successfully delivered when the carrier records the package as Delivered.

Carrier tracking records, delivery scans, GPS delivery information, and signature confirmation where applicable may be used as evidence when reviewing delivery-related issues.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address changes may only be requested before the order has been shipped and cannot be guaranteed once fulfillment has begun.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Customers may be responsible for applicable charges imposed by their local customs authorities. Customs inspections may also extend delivery times beyond the estimated schedule.

Lost or Delayed Packages

If tracking has not updated for several days or your package appears to be lost, please contact The Pelle Pelle Store as soon as possible.

We may work with the shipping carrier to investigate the shipment. Carrier investigations can typically require 5–10 business days, depending on the courier and circumstances.

Package Marked as Delivered

If the carrier shows your package as delivered but you cannot locate it, please contact us within 48 hours.

• Check around your delivery location.
• Ask household members or neighbors.
• Check with building management, when applicable.
• Contact your local shipping carrier.

Please provide your order number and tracking information when contacting us.

Missing Items

If your shipment arrives with missing items, please notify us within 24 hours of delivery.

For faster review, please provide photographs of:

• The shipping box
• The shipping label
• The packaging materials
• All items received

Refused or Unclaimed Orders

Orders refused by the customer or left unclaimed may be returned by the shipping carrier.

Original shipping charges may be non-refundable. Any applicable return shipping, storage, customs, or reshipping charges may be the customer’s responsibility.

Unexpected Delays

The Pelle Pelle Store is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, customs delays, transportation disruptions, government actions, or other unforeseen events.

Shipping Disputes

If you experience a shipping problem, please contact our Customer Support Team before opening a payment dispute whenever possible. We will review your order and the available shipment information.